Updated Articles

  1. Free Shipping From Univair

    Univair will pay shipping costs on orders that meet the qualifications outlined below. Customer must choose the "Free Shipping" option during checkout; all other options will be billed to the customer and cannot be refunded after the order ships. ...
  2. Additional Shipping and Handling Fees

    We have attempted to indicate in our product descriptions if an item will incur a special shipping or handling fee, and our website has been programmed to add fixed costs such as oversize fees , crate costs , and hazmat fees to the shipping ...
  3. Disclaimer on Google Shopping Ads

    It has come to our attention that advertisements featuring our products in the Google Shopping feed are displaying incorrect information. This includes: Incorrect shipping costs Incorrect sales taxes Incorrect "Delivery by" dates S...
  4. Where can I find my tracking number?

    NOTE: Tracking numbers are only available AFTER the order ships. Orders typically ship out of our Aurora facility 3-5 business days after you place the order, provided everything you ordered is in stock. For more information on processing times,...
  5. Why don't I see my order in my account?

    Only orders placed through our website will be archived in your web account. Please make note of the following: Orders placed by phone, fax, mail or email will not appear in your account. For information on these orders, please call our ...
  6. Backordered, Out-of-stock and Special Order Items

    We do not guarantee that all items for sale through our website, catalog or advertising are in stock at all times. If you order an item and we do not have the stock to fulfill your order, you will be notified by a Univair salesperson. Our sales st...
  7. How to Submit a Purchase Order

    Businesses, schools, government agencies and dealer accounts may submit Purchase Orders (P.O.) in the following ways: Use our online submission form: www.univair.com/purchase-order/ Email your Purchase Order to your assigned salesperson Fax ...
  8. Can I get a quote from you?

    NOTE: We are not a wholesaler and do not source parts or materials for other companies. We will ONLY provide quotes for parts, supplies, and materials that are part of our normal inventory (found on our website). We welcome requests for quotes...
  9. How to Reach Customer Support

    Our sales call center is open Monday through Friday from 7:30 am to 4:30 pm Mountain Time . We are closed on weekends and U.S. national holidays. Ways we can be reached: U.S. Toll Free: 1-888-433-5433 Local: 303-375-8882 International: ...
  10. How do I check my order status?

    For Orders Placed Through the Univair Website Note that only orders placed through our website will show in your web account. Orders placed by phone, fax, email or mail will not appear here - you will need to contact the Univair sales departmen...