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Last Updated: 04/25/2025
in Ordering Help
Making Changes To An Order Orders can be edited any time prior to shipping by calling us at 303-375-8882 or 1-888-433-5433 during regular business hours. This includes: Adding items to an existing order Deleting items from an existing order ...
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Last Updated: 04/25/2025
in Website Help
All customers who purchase from Univair via our website are required to create an account. Due to the number of fake orders we were receiving, we no longer allow guest checkout. Once you create an account on our website, you will be prompted to l...
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Last Updated: 04/25/2025
in Website Help
1. Go to the account sign in page by clicking on "Login" in the blue bar at the top of any page. 2. On the account login page, click on the "Forgot your password?" link. 3. Enter the email address associated with your account and cli...
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Last Updated: 04/25/2025
in Ordering Help
It has come to our attention that advertisements featuring our products in the Google Shopping feed are displaying incorrect information. This includes: Incorrect shipping costs Incorrect sales taxes Incorrect "Delivery by" dates S...
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Last Updated: 04/25/2025
in Shipping Help
Univair will pay shipping costs on orders that meet the qualifications outlined below. Customer must choose the "Free Shipping" option during checkout; all other options will be billed to the customer and cannot be refunded after the order ships...
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Last Updated: 04/25/2025
in Shipping Help
In an attempt to offer better package tracking and delivery, Univair has decided to stop using the United States Postal Service (USPS) due to the unusually high number of lost and delayed shipments we have been experiencing with them. The shippi...
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Last Updated: 04/25/2025
in Shipping Help
Free On Board (FOB) Shipments
All orders are shipped Free On Board (FOB) Origin from Aurora, Colorado, USA. That means product ownership and risk of loss passes to you as soon as it is loaded onto a delivery vehicle at our facility. Univa...
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Last Updated: 04/25/2025
in Parts and Services
Univair makes certain drawings available for purchase through our website. However, blueprints containing technical information used in our manufacturing division are proprietary and we do not sell or release these blueprints.
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Last Updated: 04/11/2025
in Website Help
Only orders placed through our website are archived in your web account. Orders placed by phone, fax, mail or email will not appear in your account. For information on these orders, please call our sales department at 303-375-8882 during regul...
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Last Updated: 02/20/2025
in Ordering Help
NOTE: Only orders placed through our website will receive the automated status updates listed below. For updates on orders placed via phone, fax, mail or email, please contact your salesperson.
"Order Status Update" emails will be sent...