Updated Articles

  1. Where Can I Find My Tracking Number?

    NOTE: Tracking numbers are only available AFTER the order ships. Orders typically ship out of our warehouse within 3 to 7 business days after you place the order, provided everything you ordered is in stock. Out-of-stock and special order items ...
  2. Why Don't I See My Order In My Account?

    Only orders placed through our website are archived in your web account. Orders placed by phone, fax, mail or email will not appear in your account. For information on these orders, please call our sales department at 303-375-8882 during regul...
  3. Shipping Error During Checkout

    If you see the following error message while checking out, either you have not met our $10.00 minimum requirement order or there is at least one product in your cart that cannot be shipped to your address. Minimum Order Requirement Univair...
  4. Returns and Refunds Policy

    Univair reserves the right to limit or refuse returns or refunds for any reason. NOTE: If you received a part that was damaged during transit, please refer to our help article titled "Lost, Stolen or Damaged Shipments" for details on how ...
  5. How to Reach Customer Support

    By Phone Our sales call center is open Monday through Friday from 7:30 am to 4:30 pm Mountain Time . We are closed on weekends and U.S. national holidays. U.S. Toll Free: 1-888-433-5433 Local: 303-375-8882 Internationa...
  6. How We Calculate Shipping Costs

    The shipping fees shown during checkout are ESTIMATES only and DO NOT represent what you will be charged. Your exact shipping charges may be MORE or LESS than the estimate. We will adjust your shipping charges (higher or lower) at the time your or...
  7. How to Reset Your Password

    1. Go to the account sign in page by clicking on "Login" in the blue bar at the top of any page.   2. On the account login page, click on the "Forgot your password?" link.   3. Enter the email address associated with your account and cli...
  8. How to Create a Customer Account

    All customers who purchase from Univair via our website are required to create an account. Due to the number of fake orders we were receiving, we no longer allow guest checkout. Once you create an account on our website, you will be prompted to l...
  9. Restrictions on Shipping Hazmat Items

    The U.S. Department of Transportation defines a hazardous material (hazmat) as any item or chemical which, when being transported or moved in commerce, is a risk to public safety or the environment. This includes all paints, dopes, cleaning chemic...
  10. Disclaimer on Google Shopping Ads

    It has come to our attention that advertisements featuring our products in the Google Shopping feed are displaying incorrect information. This includes: Incorrect shipping costs Incorrect sales taxes Incorrect "Delivery by" dates S...