Ordering Help

How to Reach Customer Support

Contact information for reaching Univair customer service by phone, email or message center.

When Will My Order Ship?

Information on our internal order processing times and how long it takes before your order leaves our warehouse.

Returns and Refunds Policy

This article includes information about initiating a return, what products cannot be returned, and how long it takes to process a refund.

Download the Univair Catalog

Download a digital version of our retail print catalog, or just the section you need.

How to Place an Order

Steps for placing an order through our website, over the phone, by fax, mail or email.

How To Check Order Status

Instructions on how to find your order status in your web account.

Order Status Definitions

Definitions of the order statuses you receive in the status update emails.

Information Specific to International Customers

Learn payment methods, shipping policies, export fees, and documentation requirements for international Univair aircraft parts orders.

Accepted Payment Methods

A list of all the payment methods accept by Univair.

Net 30 Accounts and Dealer Discounts

Information about Net 30 and Dealer accounts and the application process.

Rush AOG Orders

Requirements for requesting an AOG order for US and international customers.

Requests For Quotes

Instructions on how to submit an RFQ (Request For Quote).

Changing or Canceling an Order

Instructions and timelines for editing or canceling an outstanding order.

Do You Match Your Competitor's Prices?

Information on our price match policy.

How to Submit a Purchase Order

Information on how to submit a Purchase Order.

Disclaimer on Google Shopping Ads

Disclaimer regarding incorrect information displayed by Google Shopping.