Updated Articles

  1. Backordered, Built-to-Order and Special Order Items

    We do not guarantee that all items for sale through our website, catalog or advertising are in stock at all times. Univair carries over 20,000 parts in our inventory, with about 3,000 of those items being sold in such large volumes (our top...
  2. Disclaimer on Google Shopping Ads

    It has come to our attention that advertisements featuring our products in the Google Shopping feed are displaying incorrect information. This includes: Incorrect shipping costs Incorrect sales taxes Incorrect "Delivery by" dates S...
  3. Additional Shipping and Handling Fees

    We have attempted to indicate in our product descriptions if an item will incur a special shipping or handling fee, and our website has been programmed to add fixed costs such as oversize fees , crate costs , and hazmat fees to the shipping ...
  4. Order Status Definitions

    NOTE: Only orders placed through our website will receive the automated status updates listed below. For updates on orders placed via phone, fax, mail or email, please contact your salesperson. "Order Status Update" emails will be sent...
  5. When will my order ship?

    Most orders typically leave our warehouse in 3 to 5 business days after you place your order if all items are in stock . This processing time does not include shipping transit times . For more details on transit times, see this article . ...
  6. How to create a customer account

    By creating an account on our website and you'll be able to: Check out faster by prefilling the checkout form with billing and shipping addresses saved in your account Save multiple shipping and billing addresses in your address book Access yo...
  7. How to Place an Order

    Univair offers multiple ways for our customers to place an order: Order Through Our Website Orders can be placed through our website 24/7 from any desktop computer, laptop, smartphone or tablet. Cookies must be enabled for the shopping cart an...
  8. FedEx and UPS Shipping Costs and Transit Times

    The charts below show the starting costs and estimated transit time frames for orders shipped from our Aurora, Colorado location. Transit times shown here and on Univair's website are taken from FedEx and UPS websites and are estimates only. FedE...
  9. Restrictions on Shipping Hazmat Items

    The U.S. Department of Transportation defines a hazardous material (hazmat) as any item or chemical which, when being transported or moved in commerce, is a risk to public safety or the environment. This includes all paints, dopes, cleaning chemic...
  10. Can you ship my order through the Postal Service?

    In an attempt to offer better package tracking and delivery, Univair has decided to stop using the United States Postal Service (USPS) due to the unusually high number of lost and delayed shipments we have been experiencing with them. The shipping...