Updated Articles

  1. Returns and Refunds Policy

    All returns must be authorized in advance.  No refunds will be given for merchandise returned without prior authorization from Univair. To request a return, we will need your name, phone number, order number, the part numbers and quantities of...
  2. Order Status Definitions

    NOTE: Only orders placed through our website will receive the automated status updates listed below. For updates on orders placed via phone, fax, mail or email, please contact your salesperson. "Order Status Update" emails will be sent...
  3. Can you ship my order through the Postal Service?

    In an attempt to offer better package tracking and delivery, Univair has decided to stop using the United States Postal Service (USPS) due to the unusually high number of lost and delayed shipments we have been experiencing with them. The shipping q...
  4. Lost or Damaged Shipments

    All orders are shipped Free On Board (FOB) Origin from Aurora, Colorado, USA. That means product ownership and risk of loss passes to you as soon as it is loaded onto a delivery vehicle at our facility. If a shipment is lost or damaged during trans...
  5. How We Calculate Shipping Costs

    The shipping fees shown during checkout are ESTIMATES only and DO NOT represent what you will be charged. Your exact shipping charges may be MORE or LESS than the estimate. We will adjust your shipping charges (higher or lower) at the time your orde...
  6. Univair Terms & Conditions

    By creating an account, signing into your account, placing an order, or otherwise accessing or using our website www.univair.com (the "Site"), you agree to and accept these terms and conditions. These terms and conditions, as well as any ...
  7. FedEx and UPS Shipping Costs and Transit Times

    The charts below show the starting costs and estimated transit time frames for orders shipped from our Aurora, Colorado location. Note that the starting costs shown below are accurate at the time this article was published, and may be adjusted at an...
  8. Information Specific to International Customers

    The following information is pertinent to Univair customers whose shipping address is outside of the United States. Payment Payment must be made in U.S. dollars at the time your order is placed. We accept Mastercard, Visa, Discover, and America...
  9. When will my order ship?

    Most orders typically leave our warehouse in 3 to 5 business days after you place your order if all items are in stock . This processing time does not include shipping transit times . For more details on transit times, see this article . ...
  10. Restrictions on Shipping Hazmat Items

    The U.S. Department of Transportation defines a hazardous material (hazmat) as any item or chemical which, when being transported or moved in commerce, is a risk to public safety or the environment. This includes all paints, dopes, cleaning chemical...