Popular Articles

  1. Order Status Definitions

    NOTE: Only orders placed through our website will receive the automated status updates listed below. For updates on orders placed via phone, fax, mail or email, please contact your salesperson. "Order Status Update" emails will be sent...
  2. How do I check my order status?

    For Orders Placed Through the Univair Website Note that only orders placed through our website will show in your web account. Orders placed by phone, fax, email or mail will not appear here - you will need to contact the Univair sales department ...
  3. When will my order ship?

    Most orders typically leave our warehouse in 3 to 5 business days after you place your order if all items are in stock . This processing time does not include shipping transit times . For more details on transit times, see this article . ...
  4. Availability of Stock

    Univair carries over 21,000 parts in our inventory, with about 3,000 of those items being sold in such large volumes (our top sellers) that stock levels turnover almost monthly. With an inventory this large, shortages and out-of-stock items are boun...
  5. Backordered, Out-of-stock and Special Order Items

    We do not guarantee that all items for sale through our website, catalog or advertising are in stock at all times. If you order an item and we do not have the stock to fulfill your order, you will be notified by a Univair salesperson. Our sales staf...
  6. Can I get a quote from you?

    We welcome requests for quotes from both retail and wholesale customers, however please note the following: We do not offer volume discounts to retail customers. The prices published in our catalog, website, and advertisements are firm regardl...
  7. Returns and Refunds Policy

    All returns must be authorized in advance.  No refunds will be given for merchandise returned without prior authorization from Univair. To request a return, we will need your name, phone number, order number, the part numbers and quantities of...
  8. Univair Privacy Policy

    We respect your privacy. Univair does not give or sell our customer information to outside organizations. Below are the ways in which Univair collects and uses your personal information. Customer and Guest Accounts Personal and financial informa...
  9. How We Calculate Shipping Costs

    The shipping fees shown during checkout are ESTIMATES only and DO NOT represent what you will be charged. Your exact shipping charges may be MORE or LESS than the estimate. We will adjust your shipping charges (higher or lower) at the time your orde...
  10. Where can I find my tracking number?

    NOTE: Tracking numbers are only available AFTER the order ships. Orders typically ship out of our Aurora facility 2-4 business days after you place the order, provided everything you ordered is in stock. For more information on processing times, p...