Popular Articles

  1. Order Status Definitions

    You will receive "Order Status Update" emails from Univair regarding the status of your order. Below are some of the more common statuses and what they mean. Statuses of web orders can also be checked in your online order history. Stat...
  2. How do I check my order status?

    For Orders Placed Through the Univair Website Note that only orders placed through our website will show in your web account. Orders placed by phone, fax, email or mail will not appear here - you will need to contact the Univair sales department ...
  3. Availability of Stock

    Univair carries over 21,000 parts in our inventory, with about 3,000 of those items being sold in such large volumes (our top sellers) that stock levels turnover almost monthly. With an inventory this large, shortages and out-of-stock items are boun...
  4. Univair Terms & Conditions

    By clicking "sign in," "create account," or "place order" and entering or otherwise using our website (the "Site"), you agree to and accept these terms and conditions. These terms and conditions, as well as a...
  5. Backordered, Out-of-stock and Special Order Items

    We do not guarantee that all items for sale through our website, catalog or advertising are in stock at all times. If you order an item and we do not have the stock to fulfill your order, you will be notified by a Univair salesperson. Our sales staf...
  6. When will my order ship?

    Most orders typically ship in 2 to 4 business days if all items are in stock . Order processing time is 2 to 4 business days on most orders, with "processing time" defined as the amount of time between receiving your order to the m...
  7. Can I get a quote from you?

    We welcome requests for quotes from both retail and wholesale customers, however please note the following: We do not offer volume discounts to retail customers. The prices published in our catalog, website, and advertisements are firm regardl...
  8. How to Return an Item

    Univair will only give refunds for our parts if they were ordered directly from us. Univair parts purchased through our distributors must be returned to them – not Univair – for credit. All returns must be authorized in advance. N...
  9. Univair Privacy Policy

    We respect your privacy. Univair does not give or sell our customer information to outside organizations. Below are the ways in which Univair collects and uses your personal information. Customer and Guest Accounts Personal and financial informa...
  10. Where can I find my tracking number?

    NOTE: Tracking numbers are only available AFTER the order ships. Orders typically ship out of our Aurora facility 2-4 business days after you place the order, provided everything you ordered is in stock. For more information on processing times, p...